1. Information we collect
We collect information you provide when creating and using an account, including your email address, profile details, resume, target roles, skills, work history, and other interview-preparation information.
When you use an interview or knowledge test, we process your questions, answers, audio, transcriptions, interview transcripts, scores, reports, and related session details. We also process basic technical and usage data needed to keep the service secure, reliable, and understandable.
2. Payment information
Payments are securely handled by authorised third-party payment processors. HotSeat does not store your complete card number, UPI credentials, banking password, or similar payment credentials. We store the records needed to fulfil and reconcile a purchase, including transaction identifiers, billing country, credit quantity, quoted and charged currencies, base price, tax, total, invoice reference, payment status, and refund or dispute status.
3. How we use information
- Provide accounts, profiles, interviews, knowledge tests, reports, and credit balances.
- Personalize interview questions and feedback using the information in your profile and prior activity.
- Process purchases, apply the one-time signup grant, prevent duplicate fulfilment, and handle refunds or disputes.
- Protect HotSeat and its users, investigate errors, prevent abuse, and meet legal, tax, and accounting obligations.
- Measure product performance and improve the experience.
4. Service providers and sharing
We work with trusted service providers that help us run HotSeat, including account and data storage, AI processing, payments, hosting, analytics, and email delivery. They receive only the information needed to provide their services and may process it only under applicable contracts, security obligations, and privacy commitments.
If you create a shareable interview report, anyone with the link can view the report until it expires or you revoke it. Shared reports are not intended for public indexing, but anyone who receives the link may still copy or redistribute the content.
We do not sell your personal information. We may share information if required by law, to protect users or HotSeat, to investigate fraud or security incidents, or in connection with a business transaction where appropriate safeguards apply.
5. AI processing
Your profile, resume content, prompts, answers, audio, transcripts, and relevant prior activity may be sent to AI service providers to generate questions, transcriptions, interviewer responses, grading, and reports. Do not submit confidential information that you are not authorised to share.
6. Storage, retention, and deletion
We retain account and interview information for as long as needed to provide HotSeat, maintain security, resolve disputes, and meet legal obligations. Payment, tax, credit-ledger, refund, and dispute records may be retained for the period required by applicable law even after other account information is deleted.
You may request access, correction, or deletion of your personal information. Some information cannot be deleted immediately where retention is required for legal, fraud-prevention, accounting, or dispute-resolution purposes.
7. Security
We use technical and organisational safeguards, including account authentication, access controls, and database-level user isolation. No internet service is completely secure, so we cannot guarantee absolute security.
8. Cookies and local storage
HotSeat and its providers may use cookies or browser storage to maintain your authenticated session, remember essential product state, protect the service, and measure basic usage. Blocking essential storage may prevent account features from working correctly.
9. Cross-border processing
Some service providers may process information outside India. Where this occurs, information is handled subject to applicable law and the safeguards offered by those providers.
10. Changes and contact
We may update this policy as HotSeat changes. The date above identifies the latest version. Material changes will be communicated through the product or another reasonable channel.
For privacy questions or requests, contact admin@marsaze.com from the email address associated with your HotSeat account.