1. One-time purchases
HotSeat credits are one-time purchases. There are no packages, subscriptions, automatic renewals, or recurring cancellation requirements. Purchased credits currently do not expire.
2. Cancelling before payment
You may close the checkout before completing payment. No credits are added for an abandoned, cancelled, or failed payment.
3. Refund eligibility
Because credits are digital entitlements that can be used immediately, a completed purchase is generally final once any credit from that purchase has been used. We will review refund requests involving:
- A duplicate charge for the same intended purchase.
- A captured payment where the purchased credits were not delivered.
- A verified technical failure that prevented use of the purchased credits before any were consumed.
- A refund required under applicable law.
A change of mind, unused credits by themselves, or dissatisfaction after consuming credits does not automatically qualify for a refund. Nothing in this policy limits rights that cannot be excluded under applicable law.
4. Requesting a refund
Contact admin@marsaze.com using the email address associated with your HotSeat account. Include your payment transaction ID, purchase date, credit quantity, and a clear description of the issue. We may request additional information needed to verify the transaction and credit usage.
5. Approved refunds
Approved refunds are sent to the original payment method through the processor that handled the purchase. Processing times are controlled by the payment processor and the relevant financial institution. HotSeat cannot guarantee the date on which the funds will appear in your account.
The credits associated with a refunded payment will be reversed. If some or all corresponding credits have already been consumed, HotSeat may deny a discretionary refund, make a proportionate adjustment where appropriate, or restrict further paid activity until any resulting credit deficit is resolved.
6. Taxes and partial refunds
Indian checkout displays the credit value, 18% GST, and total payable separately. International checkout displays applicable VAT, GST, or sales tax based on the billing location. If a full or partial refund is approved, the provider calculates the related tax adjustment under the applicable rules.
7. Failed, pending, and disputed payments
If a payment fails or remains pending, check its status in checkout or with your financial institution before trying again. Credits are issued only after HotSeat receives verified payment confirmation. A chargeback or payment dispute may cause the related credits to be reversed and the account to be restricted while the dispute is reviewed.
8. Changes to this policy
We may update this policy for future purchases when the product, payment process, or law changes. The version applicable to a purchase is the version published when that purchase was made, unless applicable law requires otherwise.